How to get ahead of customer attrition
1. Not providing a clear brand purpose that helps customers understand what your brand truly stands for
2. Behaving in a way that is contrary to your brand’s core purpose
3. Making purchasing difficult at any point in the consumer journey
4. Insufficiently communicating what makes your product and/or service different and better than the competition
5. Providing poor customer service which makes people feel undervalued
6. Your business is inconsistent
7. Your sales tactics are outdated
Quantum Group, located in Morton Grove, IL, is a full-service commercial printer and mailer, specializing in both digital and offset printing as well as program fulfillment and print technology platforms. Quantum is compliant with FISMA, HIPAA and SOC 2 standards, reflecting a commitment to ensuring that information is safeguarded throughout the communications process. For more information about Quantum, visit our website at www.quantumgroup.com.
